My deposit hasn't appeared.

Sometimes, issues can occur during the deposit process for various reasons.

If an amount has been deducted from your bank account but isn't showing in your gaming account, it is usually refunded to your bank within 3 working days (excluding weekends).

To investigate your transaction, we need specific information and/or documentation to assist our payment team.

Please email us with the following details:

• The deposit method that you used
• The value of the amount you attempted to deposit
• The date and time of your deposit attempt
• Confirmation proof that the funds were deducted from your bank account

If funds were deducted, we would also need:

• A bank statement which shows the transaction code, transaction time, and the amount debited from your account
• A screenshot from your e-wallet account (Skrill, MuchBetter, Neteller) to aid in tracing your deposit.

Once we receive the necessary documents, we can escalate the issue to our payment team for investigation.