It appears that my game round is stuck.

Experiencing interruptions like internet drops during slot gameplay is not uncommon. Here are a few steps to address the issue:

1. Clear your browser's cache and cookies.
2. Reload the game to seamlessly resume play.

If your connection is lost or a technical error causes your casino game to freeze, rest assured that all data is stored, and no money will be lost. If you were in the middle of a decision (e.g., whether to hit, stand, or split in blackjack), the game will reopen when your connection is restored or upon refreshing the page.

If the game does not resume from where you left off, it may indicate that the game continued in the background during the disconnection, with any winnings credited to your account, or the game round is still stuck.

In such cases, please contact our customer service team via Live Chat for assistance. To help us assist you better, provide the following information about the game round:

• The Name of the Game
• The Date and Time of the game round
• The Bet Amount of the spin
• Your balance at the time of playing
• The Device used for playing

Any additional details you can recall about the game round are also valuable. We understand it might be challenging to remember everything, but any information you can provide will help us assist you promptly. We will respond to your query as quickly as possible.