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Why am I receiving a declined message when trying to deposit?

Modified on Wed, 12 Jun at 3:33 PM

If you receive a decline message when attempting to make a deposit, there could be several reasons. To resolve this issue, please follow these steps:

  1. Ensure that all your banking information is entered accurately in the cashier section.
  2. Check your bank account for sufficient funds. A decline might occur due to insufficient funds, so please make sure your account has enough money before trying to deposit.
  3. Review your set deposit limit or online spending limit. You can verify and adjust these limits under "My Account" -> "Limits" if necessary.

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